Terms and Conditions – VANU CAMPERS – Vehicle and Spare Parts Trading
1. General Provisions
The following terms and conditions apply to all orders placed by customers with the supplier—whether in person, electronically, by telephone, fax, carrier pigeon, message in a bottle, postal mail, or email—and are accepted by the customer with each order or purchase.
Any differing, opposing, or supplementary terms and conditions shall not become part of the contract unless their validity has been expressly agreed upon in writing. Any reference to a customer’s general terms and conditions is hereby expressly rejected.
Customers within the meaning of these terms and conditions include both consumers and businesses. A consumer is any natural person who enters into a business relationship with us without acting in a commercial, independent, or freelance capacity. A business is any natural or legal person or legally responsible partnership acting within the scope of a commercial, independent, or freelance capacity.
2. Contract Conclusion
The supplier’s online presentations do not constitute a binding offer under §§ 145 ff of the German Civil Code (BGB). Any documents associated with the supplier’s presentations (online or in brochures), such as images, drawings, weight, and dimension data, are only approximate unless explicitly stated as binding.
The supplier retains ownership and copyright of cost estimates, drawings, and other documentation. Such documents must not be shared with third parties without the supplier’s consent.
The acceptance of an order is subject to actual availability and, in particular, timely and correct self-delivery by the supplier’s subcontractors. This only applies if the supplier is not responsible for the unavailability. If an item is unavailable, the supplier will inform the customer immediately and refund any payments already made.
Delivery and shipping are at the customer’s cost and risk. Any delivery timeframes provided are approximate. Delays caused by force majeure or unforeseen events (e.g., delayed supply, operational disruptions, strikes, regulatory actions) shall extend the delivery period appropriately.
If the confirmed delivery date is exceeded by more than six weeks, the customer may withdraw from the contract in writing after setting an additional deadline of four weeks.
Claims for compensation due to late delivery are excluded to the extent permitted by law.
3. Transfer of Risk
Unless otherwise stated in the purchase contract, the risk transfers to the customer upon dispatch—also in the case of partial deliveries. In the event of delivery delays caused by the customer, risk transfers upon notification of shipping readiness.
4. Payment, Pricing, and Shipping Conditions
Unless otherwise agreed, the supplier’s listed prices at the time of delivery or shipping readiness shall apply. All prices are ex-supplier, including VAT or margin taxation according to §25A UStG, plus shipping costs as stated in the specific offer.
Shipping costs are as listed with each product. Any delivery restrictions will be explicitly stated.
If the customer is a consumer, the seller bears all shipping risk, regardless of shipping method. If the customer is a business, risk and danger transfer to the customer once the goods are handed over to the logistics partner.
We accept payment in advance by bank transfer or PayPal only. Payment is due upon order confirmation or invoice. In exceptional cases, delivery may occur before payment, in which case our retention of title remains in effect.
Customers are in default at the latest 30 days after the due date and receipt of invoice. For consumers, this only applies if they are informed accordingly in the invoice.
Offsetting by the customer against disputed claims is not permitted unless such claims are legally binding. All payments must be made free of charge to the supplier.
5. Retention of Title
Goods remain the property of the supplier until full payment has been made. The transfer of risk is unaffected by the retention of title.
6. Warranty
The customer’s warranty claims, where applicable, are initially limited to repair or replacement. The supplier may reject the customer’s chosen remedy if it results in disproportionate cost. Business customers do not have this choice. The repair attempt is deemed failed after the second unsuccessful try, unless otherwise indicated by the nature of the product or defect.
7. Liability
7.0.1 Exclusion of Warranty and Guarantee for Third-Country Exports: For the sale of used vehicles that are exported to third countries (e.g., from Germany to the United States), any form of warranty or guarantee is expressly excluded. This exclusion applies regardless of whether the buyer is a private individual or a business customer.
7.0 Exclusion of Liability for Consequential Damages: Accessories or spare parts must be installed only by qualified personnel in compliance with legal and technical regulations. We are not liable for consequential damages resulting from improper installation. This exclusion does not apply to product defects not disclosed, intentional breaches by the seller, or damages to life, body, or health.
We comply with statutory warranty obligations. Legal regulations apply regarding liability and warranty.
The warranty period for used items is 12 months. Claims for damages are unaffected. Any guarantees do not limit statutory rights.
7.1 For Businesses:
We typically exclude liability for material defects in agreements with business customers. If the business insists on the 12-month warranty and this is explicitly agreed in the contract or invoice, the customer must fulfill their duty to inspect and report defects under §377 HGB.
7.2 Limitation of Liability:
The supplier excludes liability for damages due to ordinary negligence unless these involve essential contractual obligations, injury to life, body, or health, or product liability claims. This also applies to agents of the supplier.
In cases of breach of essential obligations, liability for ordinary negligence is limited to typical and foreseeable damages. Compensation for delay or proven reimbursement claims under §284 BGB are limited to 30% of the purchase price unless the supplier acted intentionally or with gross negligence.
8. Right of Withdrawal (Consumers only)
As a consumer, you have the right to withdraw from this contract within 14 days without giving any reason. THIS APPLIES ONLY TO DISTANCE SELLING CONTRACTS, not purchases made by inspection, personal pickup, or in-person vehicle sales.
The withdrawal period is 14 days from the day on which you or a third party named by you (other than the carrier) takes possession of the goods.
To exercise your right of withdrawal, you must inform us at:
Manuel Fromm
Willi-Eichler Str. 11
37079 Göttingen
Germany
Phone: +49 151 176 79797
Email: manu@vanu-campers.de
…via a clear statement (e.g., by mail, phone, fax, or email). You may use the attached sample withdrawal form, though it is not mandatory.
To meet the withdrawal deadline, it is sufficient to send the notification before the period expires.
Consequences of Withdrawal
If you withdraw from this contract, we will refund all payments received from you, including delivery costs (except for additional costs incurred by choosing a different shipping method than the standard), within 14 days of receiving your withdrawal.
We will use the same payment method you used unless expressly agreed otherwise. No fees will be charged for this refund.
We may withhold the refund until we receive the goods back or you provide proof of return, whichever is earlier.
You must return the goods to us immediately, and in any case no later than 14 days from the day you notify us of the withdrawal. You bear the direct cost of returning the goods.
You are only liable for any diminished value resulting from handling beyond what is necessary to assess the nature, characteristics, and functioning of the goods.
Sample Withdrawal Form
(If you wish to withdraw from the contract, please fill out this form and return it.)
To:
Manuel Fromm
Willi-Eichler Str. 11
37079 Adelebsen
Germany
Phone: +49 151 176 79797
Email: manu@vanu-campers.de
I/we (*) hereby withdraw from the contract concluded for the purchase of the following goods:
Item(s): ………………………………………………………………………………
Received on: ………………………………………………………………………………
Name: ……..……………………………………………………………….
Address: ………………………………………………………………….
Date, Signature:
(*) Delete as applicable.
8.1 Returns
Please avoid damage or contamination of the goods. If possible, return items in their original packaging with all accessories and packaging parts. If you no longer have the original packaging, ensure appropriate packaging to protect against transport damage.
Send returns to our warehouse:
Vanu Campers
Manuel Fromm
Industriestraße 3
37079 Volpriehausen
Germany
End of withdrawal policy
9. Data Protection
By placing an order, the customer agrees to the storage of their data. The customer may view and request correction or deletion of their data at any time. Further details are in our Privacy Policy.
10. Final Provisions
The law of the Federal Republic of Germany applies to the contractual relationship between the seller and the customer. For consumers, mandatory laws of the customer’s country of residence remain unaffected. The application of UN sales law is excluded.
If any provision is partially or wholly invalid, the remainder of the contract remains valid. Invalid provisions will be replaced by statutory regulations.
11. Consumer Dispute Resolution
11.1 ODR Regulation Notice (Art. 14 para. 1 ODR-VO): EU Commission platform for online dispute resolution: http://ec.europa.eu/consumers/odr
Email: shop@tristar-connection.de
11.2 Notice per § 36 VSBG (German Consumer Dispute Resolution Act): We are neither obligated nor willing to participate in dispute resolution proceedings before a consumer arbitration board.
Terms & Customer Information – VANU CAMPERS ONLINE SHOP
Table of Contents
- Scope of Application
- Conclusion of Contract
- Right of Withdrawal
- Prices and Payment Conditions
- Delivery and Shipping Conditions
- Retention of Title
- Warranty for Defects (Liability for Defects)
- Redemption of Promotional Vouchers
- Redemption of Gift Vouchers
- Applicable Law
- Jurisdiction
- Code of Conduct
- Alternative Dispute Resolution
1) Scope of Application
1.1 These General Terms and Conditions (hereinafter “GTC”) of Vanu Campers Sole Proprietorship (hereinafter “Seller”) apply to all contracts concluded for the delivery of goods between a consumer or business (hereinafter “Customer”) and the Seller through the Seller’s online shop. The inclusion of the Customer’s own terms is hereby rejected unless otherwise agreed.
1.2 These GTC shall also apply to contracts for the delivery of vouchers, unless expressly agreed otherwise.
1.3 A consumer within the meaning of these GTC is any natural person who enters into a legal transaction for purposes that are predominantly outside their commercial or independent professional activity.
1.4 A business within the meaning of these GTC is any natural or legal person or legal partnership who, when entering into a legal transaction, acts in the course of their commercial or independent professional activity.
2) Conclusion of Contract
2.1 Product descriptions in the Seller’s online shop do not constitute binding offers by the Seller but serve to submit a binding offer by the Customer.
2.2 The Customer can submit an offer via the online order form integrated into the Seller’s online shop. After placing selected items into the virtual shopping cart and completing the electronic ordering process, the Customer submits a legally binding contractual offer by clicking the button that concludes the order process.
2.3 The Seller may accept the Customer’s offer within five days by:
- Sending a written order confirmation or an order confirmation in text form (fax or email); the receipt of the confirmation by the Customer is decisive.
- Delivering the ordered goods to the Customer; receipt of goods by the Customer is decisive.
- Requesting payment from the Customer after the order has been submitted.
If several of the above alternatives apply, the contract is concluded at the point in time when the first of these alternatives occurs. The acceptance period begins the day after the Customer’s offer is sent and ends after five calendar days. If the Seller does not accept the offer within this period, it is considered a rejection, and the Customer is no longer bound by their declaration of intent.
2.4 If the Customer selects a payment method offered by PayPal, payment processing takes place via PayPal (Europe) S.à r.l. et Cie, S.C.A., under the PayPal Terms of Use available at https://www.paypal.com/de/webapps/mpp/ua/useragreement-full, or, if the Customer does not have a PayPal account, under the terms for payments without a PayPal account: https://www.paypal.com/de/webapps/mpp/ua/privacywax-full. In this case, the Seller accepts the Customer’s offer at the time the Customer clicks the button concluding the order process.
2.5 If the Customer selects “Amazon Payments” as the payment method, payment processing is handled by Amazon Payments Europe s.c.a. under the terms available at https://payments.amazon.de/help/201751590. By clicking the button concluding the order process, the Customer authorizes Amazon to process the payment, and the Seller declares acceptance of the Customer’s offer at this time.
2.6 When submitting an offer via the online form, the contract text is stored by the Seller and sent to the Customer in text form (e.g. email, fax, or letter) after the order is placed. Beyond that, the contract text is not made accessible by the Seller. If the Customer has created a user account before placing the order, the order data is stored on the Seller’s website and can be accessed by the Customer via their password-protected account.
2.7 Before submitting a binding order via the online form, the Customer can identify possible input errors by carefully reading the on-screen instructions. A useful tool for detecting input errors is the zoom function of the browser. The Customer can correct entries using the keyboard and mouse until the final button is clicked.
2.8 The language available for contract conclusion is German.
2.9 Order processing and communication generally occur via email and automated order systems. The Customer must ensure that the email address provided is correct and that they can receive emails from the Seller. In particular, SPAM filters must allow emails from the Seller or their service providers.
2.10 For deliveries to Switzerland, the purchase contract is concluded with MeinEinkauf AG, St. Gallen (CHE-331.561.017 MWST). MeinEinkauf handles customs clearance, invoicing, and delivery in Switzerland. This service is included in the purchase price and any applicable shipping fees. For seamless shipping, MeinEinkauf GmbH in DE-Konstanz (DE285677365) is involved in the supply chain. No additional costs are incurred by the buyer.
3) Right of Withdrawal
3.1 Consumers generally have a statutory right of withdrawal.
3.2 Detailed information regarding the right of withdrawal is provided in the Seller’s withdrawal policy.
4) Prices and Payment Conditions
4.1 Unless otherwise indicated in the product description, the prices listed are total prices including statutory VAT. Any additional delivery and shipping costs are listed separately in the respective product description.
4.2 For deliveries to countries outside the European Union, additional costs may arise that are not the Seller’s responsibility and must be borne by the Customer (e.g., money transfer fees, exchange rate fees, or import duties/taxes).
4.3 Available payment methods are communicated to the Customer in the Seller’s online shop.
4.4 When selecting a payment method offered via PayPal, payment is processed through PayPal, which may use third-party services. If the Seller offers pre-financed options (e.g., invoice or installment payments), the Seller assigns the claim to PayPal or an authorized payment service provider. A credit check may be performed. The Seller reserves the right to deny certain payment methods based on the credit result.
4.5 When selecting the payment method “SOFORT,” payment is processed via SOFORT GmbH. The Customer must have an online banking account authorized for SOFORT, verify themselves, and confirm the payment. More info: https://www.klarna.com/sofort/
4.7 If payment by invoice is selected, the amount is due within 7 days of receipt of the invoice, unless otherwise agreed. The Seller reserves the right to offer this method only up to a certain order volume and may decline it based on a credit check.
5) Delivery and Shipping Conditions
5.1 If the Seller offers shipping, delivery will be made to the delivery address specified by the Customer within the specified delivery area, unless otherwise agreed. The delivery address provided during the Seller’s checkout process is binding. If payment is made via PayPal, the delivery address stored with PayPal at the time of payment applies.
5.2 If delivery fails due to reasons attributable to the Customer, the Customer must bear the reasonable costs incurred by the Seller. This does not apply to shipping costs if the Customer effectively exercises their right of withdrawal. For return shipping costs, the provisions of the Seller’s withdrawal policy apply.
5.3 If the Customer is a business, the risk of accidental loss or deterioration of the goods passes to the Customer upon delivery to the shipping provider. If the Customer is a consumer, the risk passes upon delivery to the Customer or an authorized recipient. However, if the Customer commissioned the shipping provider themselves (and the provider was not named by the Seller), the risk passes to the Customer upon handover to the provider.
5.4 The Seller reserves the right to withdraw from the contract in cases of incorrect or improper self-supply, provided the Seller is not at fault and has concluded a congruent hedging transaction. The Seller will make all reasonable efforts to procure the goods. If unavailable or only partially available, the Customer will be informed and any consideration refunded promptly.
5.5 Self-collection is not possible for logistical reasons.
5.6 Vouchers will be provided to the Customer as follows:
via email
6) Retention of Title
If the Seller provides goods in advance, the Seller retains ownership of the delivered goods until the purchase price has been paid in full.
7) Warranty for Defects (Liability for Defects)
Unless otherwise stated in the following provisions, the statutory liability for defects applies. For contracts for the delivery of goods, the following applies:
7.1 If the Customer is a business:
- The Seller has the right to choose the type of subsequent performance.
- The limitation period for defects in new goods is one year from delivery of the goods.
- Rights and claims for defects in used goods are excluded.
- The limitation period does not restart if a replacement is made under liability for defects.
7.2 If the Customer is a consumer and a contract for used goods is concluded with express and separate agreement between both parties, the limitation period for claims for defects is one year from delivery, provided the Customer was explicitly informed before concluding the contract.
7.3 The above limitations and shortened timeframes do not apply to:
- Claims for damages and reimbursement of expenses by the Customer.
- If the Seller has fraudulently concealed the defect.
- Goods used in construction that have caused a building’s defect.
- Any existing obligation by the Seller to provide updates for digital products, in contracts for goods with digital elements.
7.4 For business Customers, statutory limitation periods for legal recourse claims remain unaffected.
7.5 If the Customer is a merchant under § 1 HGB, they are subject to the commercial obligation to inspect and notify defects under § 377 HGB. If the Customer fails to comply, the goods are deemed accepted.
7.6 If the Customer is a consumer, they are requested to report any obvious transport damage to the carrier upon delivery and inform the Seller. Failure to do so has no effect on the Customer’s legal or contractual defect claims.
8) Redemption of Promotional Vouchers
8.1 Vouchers issued free of charge by the Seller as part of promotions with a specific validity period and which cannot be purchased by the Customer (hereinafter “Promotional Vouchers”) can only be redeemed in the Seller’s online shop and only during the specified period.
8.2 Promotional Vouchers may only be redeemed by consumers.
8.3 Certain products may be excluded from the promotion if such a restriction is stated on the Promotional Voucher.
8.4 Promotional Vouchers must be redeemed before the completion of the ordering process. Retroactive offsetting is not possible.
8.5 Only one Promotional Voucher can be redeemed per order.
8.6 The value of the goods must be at least equal to the amount of the Promotional Voucher. Any remaining balance will not be refunded by the Seller.
8.7 If the value of the Promotional Voucher is not sufficient to cover the order, one of the remaining payment methods offered by the Seller may be used to settle the difference.
8.8 The credit of a Promotional Voucher is neither paid out in cash nor does it accrue interest.
8.9 The Promotional Voucher will not be refunded if the Customer returns goods fully or partially paid for with the Promotional Voucher within their statutory right of withdrawal.
8.10 The Promotional Voucher is intended for use by the person named on it. Transfer of the voucher to third parties is excluded. The Seller is entitled, but not obliged, to verify the material eligibility of the respective voucher holder.
9) Redemption of Gift Vouchers
9.1 Vouchers that can be purchased by the Customer via the Seller’s online shop (hereinafter “Gift Vouchers”) can only be redeemed in the Seller’s online shop, unless otherwise stated on the voucher.
9.2 Gift Vouchers and remaining balances can be redeemed until the end of the third year following the year in which the voucher was purchased. Remaining balances will be credited to the Customer until the expiry date.
9.3 Gift Vouchers must be redeemed before completing the ordering process. Retroactive redemption is not possible.
9.4 Multiple Gift Vouchers can be redeemed in a single order.
9.5 Gift Vouchers can only be used to purchase goods, not other Gift Vouchers.
9.6 If the value of the Gift Voucher is not sufficient to cover the order, one of the remaining payment methods offered by the Seller may be used to settle the difference.
9.7 The credit of a Gift Voucher will neither be paid out in cash nor accrue interest.
9.8 The Gift Voucher is transferable. The Seller may deliver with discharging effect to the respective holder redeeming the voucher in the Seller’s online shop. This does not apply if the Seller is aware or grossly negligent in not being aware that the voucher holder is unauthorized, legally incapable, or lacks representative authority.
10) Applicable Law
The laws of the Federal Republic of Germany shall apply to all legal relationships between the parties, excluding the laws on the international sale of movable goods. For consumers, this choice of law only applies to the extent that the granted protection is not withdrawn by mandatory provisions of the law of the state in which the consumer has their habitual residence.
11) Jurisdiction
If the Customer is a merchant, a legal entity under public law, or a special fund under public law with a registered office in the territory of the Federal Republic of Germany, the exclusive place of jurisdiction for all disputes arising from this contract shall be the Seller’s place of business. If the Customer’s registered office is outside the territory of the Federal Republic of Germany, the Seller’s place of business shall be the exclusive place of jurisdiction for all disputes arising from this contract, if the contract or claims arising from the contract can be attributed to the Customer’s professional or commercial activity. In the above cases, however, the Seller shall also be entitled in any event to appeal to the court at the Customer’s place of business.
12) Code of Conduct
The Seller complies with the guidelines of “Google Customer Reviews,” which can be found online by searching for “Vanu Campers.”
13) Alternative Dispute Resolution
13.1 The EU Commission provides a platform for online dispute resolution under the following link: https://ec.europa.eu/consumers/odr
This platform serves as a point of entry for the out-of-court resolution of disputes arising from online purchase or service contracts involving a consumer.
13.2 The Seller is neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.
